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Our full Terms and Conditions can be downloaded HERE. Please find below an abbreviated version.

Payments

  • Payment terms are initially on a proforma basis with payment in advance of delivery.
  • For subsequent orders, once a credit application form has been completed and checks have been satisfactorily completed, payment terms are 30 days.
  • Payment methods are by bacs or debit/credit cards (excluding Amex).
  • Please note that you can only have one invoice outstanding at any time, even if the 30 day credit period has not been reached.

Products

  • As all our products are hand finished, there may be a slight variation in colour and/or finish.
  • We do not operate a sale or return policy.
  • The goods will be your responsibility and risk after delivery.
  • All products must be checked on delivery to ensure that quantities are correct and any damages must be reported within 5 working days with photographic evidence.

Delivery

  • Orders are delivered by pallet, UPS or our own vehicle, depending on location and/or circumstances.
  • If a product is in stock, we aim to dispatch your order within 1-2 weeks (provided payment methods are in place).
  • Our minimum order value is £300 +VAT of in stock items and a minimum carriage of £40 will be applied.
  • The minimum carriage paid amount is £500 +VAT of in stock items.
  • There may be an additional delivery surcharge for certain destinations within the UK and we will confirm this to you before shipping your order.
  • Please contact us for carriage costs for deliveries outside mainland UK.
  • We offer UPS delivery for small, non-delicate, lightweight products. The minimum order is £300 +VAT with a carriage charge of £15, for deliveries within the UK.
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